Ken Hughes_result_11zon

Ken Hughes

Leading Consumer & Shopper Behaviourist & Renowned Customer Experience Strategist

Popular Talks

  • Love is a Verb: Embedding Customer Connection in a Digital World
  • The blue dot consumer: Understanding the Modern New Consumer
  • The Joy Of CX: Why Your Customer Experience Is Everything?
  • Artificial intelligence: Where silicon meets soul?
  • WORK 3.0: Why your Employee Experience is Everything?

About Ken Hughes

Ken Hughes is widely regarded as a leading authority on modern consumer and B2B culture. Known internationally for his insights, he helps top-tier clients navigate the future of consumerism, market evolution, and societal trends, identifying upcoming challenges and opportunities.

 

With over 20 years as CEO of a consumer insight agency, Ken combines his expertise in consumer psychology, digital anthropology, behavioral economics, and retail futurology to address the needs of today’s consumer and forecast changes in the market. His clients include some of the world’s most recognized brands, whom he advises on customer experience, omnichannel strategy, artificial intelligence, shopper marketing, retail trends, the millennial and Gen Z shopper, and the peer-to-peer economy.

 

An accomplished author, TED speaker, part-time university lecturer, and performer, Ken is known for his high-energy, entertaining, and thought-provoking presentations infused with his signature Irish wit. His background in acting has made his live performances dynamic and memorable, and he is equally engaging as a virtual speaker, now considered among the world’s best in both formats.

 

As a behaviorist and life strategist, Ken is passionate about themes such as change, leadership, innovation, and personal development, working with high-performance athletes and executives globally. Each year, Ken brings his engaging insights to tens of thousands of delegates worldwide, making him one of the most popular keynote speakers on the international conference and webinar circuit. He consistently earns accolades as “Best Speaker” at the events where he presents, captivating audiences both live and online.

About Ken Hughes

Ken Hughes is widely regarded as a leading authority on modern consumer and B2B culture. Known internationally for his insights, he helps top-tier clients navigate the future of consumerism, market evolution, and societal trends, identifying upcoming challenges and opportunities.

 

With over 20 years as CEO of a consumer insight agency, Ken combines his expertise in consumer psychology, digital anthropology, behavioral economics, and retail futurology to address the needs of today’s consumer and forecast changes in the market. His clients include some of the world’s most recognized brands, whom he advises on customer experience, omnichannel strategy, artificial intelligence, shopper marketing, retail trends, the millennial and Gen Z shopper, and the peer-to-peer economy.

 

An accomplished author, TED speaker, part-time university lecturer, and performer, Ken is known for his high-energy, entertaining, and thought-provoking presentations infused with his signature Irish wit. His background in acting has made his live performances dynamic and memorable, and he is equally engaging as a virtual speaker, now considered among the world’s best in both formats.

 

As a behaviorist and life strategist, Ken is passionate about themes such as change, leadership, innovation, and personal development, working with high-performance athletes and executives globally. Each year, Ken brings his engaging insights to tens of thousands of delegates worldwide, making him one of the most popular keynote speakers on the international conference and webinar circuit. He consistently earns accolades as “Best Speaker” at the events where he presents, captivating audiences both live and online.

Keynote Speaker Topics

Creativity
Customer Experience
Innovation
Marketing
Technology

Popular Talks

  • Love is a Verb: Embedding Customer Connection in a Digital World
  • The blue dot consumer: Understanding the Modern New Consumer
  • The Joy Of CX: Why Your Customer Experience Is Everything?
  • Artificial intelligence: Where silicon meets soul?
  • WORK 3.0: Why your Employee Experience is Everything?