Steven Van Belleghem is a visionary in customer experience and a champion of long-term, customer-centric strategies. He believes that the future of business lies in combining common sense, technology, empathy, social responsibility, and a commitment to long-term customer relationships.
An accomplished author, Steven has written several international bestsellers, including The Conversation Manager, When Digital Becomes Human, Customers the Day After Tomorrow, and The Offer You Can’t Refuse. His latest book, A Diamond in the Rough (2023), encourages professionals to prioritize customer-centricity, showing how small, thoughtful actions can transform customer experiences. With over 150,000 books sold and translations in seven languages, his work has received accolades such as “Most Innovative Marketing Book” and “Best International Business Book.”
Steven is also a seasoned keynote speaker, having delivered over 1,250 presentations across 45+ countries, where he shares insights on combining technology and human connection to enhance customer experiences. As an entrepreneur, he co-founded the inspiration agency Nexxworks and the social media agency Snackbytes. He is also an investor in the digital agency Intracto and the AI startup Hello Customer. Steven sits on the board of Plan International, furthering his commitment to social responsibility.
In academia, Steven serves as a part-time marketing professor at Vlerick Business School and is a guest lecturer at London Business School. His YouTube channel, focusing on the future of customer experience, has gathered over 6 million views.
Steven Van Belleghem is a visionary in customer experience and a champion of long-term, customer-centric strategies. He believes that the future of business lies in combining common sense, technology, empathy, social responsibility, and a commitment to long-term customer relationships.
An accomplished author, Steven has written several international bestsellers, including The Conversation Manager, When Digital Becomes Human, Customers the Day After Tomorrow, and The Offer You Can’t Refuse. His latest book, A Diamond in the Rough (2023), encourages professionals to prioritize customer-centricity, showing how small, thoughtful actions can transform customer experiences. With over 150,000 books sold and translations in seven languages, his work has received accolades such as “Most Innovative Marketing Book” and “Best International Business Book.”
Steven is also a seasoned keynote speaker, having delivered over 1,250 presentations across 45+ countries, where he shares insights on combining technology and human connection to enhance customer experiences. As an entrepreneur, he co-founded the inspiration agency Nexxworks and the social media agency Snackbytes. He is also an investor in the digital agency Intracto and the AI startup Hello Customer. Steven sits on the board of Plan International, furthering his commitment to social responsibility.
In academia, Steven serves as a part-time marketing professor at Vlerick Business School and is a guest lecturer at London Business School. His YouTube channel, focusing on the future of customer experience, has gathered over 6 million views.
